Frequently Asked Questions

How long does shipping take?

Orders are dispatched within 1-3 business days and typically arrive in 7-15 business days. Every order comes with a tracking number.

Do you offer free shipping?

Yes — free worldwide shipping on orders over $10. Orders under $10 ship for a small flat fee shown at checkout.

Can I return or exchange an item?

Yes — 30-day easy returns and exchanges. Full details are on our Returns & Refunds page.

How do I track my order?

A tracking number is included in your shipping confirmation email. You can also find it in your account under order details.

What are the hair clips made of?

Our clips and hair cards are made from high-quality resin and alloy with smooth, comfortable finishes — sturdy enough for daily wear, gentle on hair.

Do you ship internationally?

Yes, we ship worldwide. If your country isn't available at checkout, email us and we'll check for you.

Can I change or cancel my order?

If your order hasn't shipped yet, email support@buwawa.xyz as soon as possible with your order number — we'll do our best to update or cancel it.

Do you offer wholesale?

Yes! Email us with "Wholesale" in the subject line and tell us a bit about your store.

More questions? Contact us — we reply within 24 hours.